Written to be read. If something here is unclear, ask us and we’ll fix the
wording.
Terms of service
CueStudio is licensed, not sold. A licence gives you the right to run it
on up to 3 Macs at a time for as long as that licence is
active. You can move that entitlement between machines yourself, as often
as you like. A licence is either a subscription, which renews until you
cancel it, or a one-off purchase covering a fixed number of days from a
date you choose, which does not renew at all.
You may use it commercially, including on paid productions, with no
additional licence. You may not resell, sublicense, or redistribute the
application itself.
Your show files are yours. They are plain document bundles
containing your own media and cue data. They stay readable whether or not
you keep subscribing, and nothing in them is locked to us.
When a subscription ends, the app keeps running to the end of the period
you paid for plus a short buffer, so a late renewal cannot interrupt a
performance. After that it stops until you renew. A one-off purchase ends
the same way, on the last day it covers, with the same buffer; there is
nothing to cancel, and buying another adds its days on top of whatever is
left rather than replacing them.
Prices and tax. Australian
customers are billed in Australian dollars, and the AUD price shown
includes 10% GST: the figure on the
pricing page is the whole amount charged. Everyone else is billed in US
dollars, which exclude sales tax; sales outside Australia are GST-free
exports. Nothing
is added at checkout: the amount shown is the amount charged. Whether a
sale is taxable is decided by the billing country you give at checkout.
We issue a tax invoice for every payment ourselves; Stripe only takes the
payment. Every invoice is available at any time from
your account.
Liability. CueStudio is used in live performance and is built
with that responsibility in mind, but no software is free of faults. Always
have a plan for what happens if any part of your rig fails. That is why the
redundancy features exist.
Nothing here takes away rights you already have. Our goods and services come
with guarantees that cannot be excluded under the Australian Consumer Law, and
nothing in these terms excludes, restricts or modifies any guarantee, right or
remedy you have under that law, or under any other law, that cannot lawfully
be excluded. If you are a consumer somewhere else, the same goes for whatever
non-excludable rights your own law gives you.
Where our liability can lawfully be limited, it is limited to resupplying the
subscription or paying the cost of having it resupplied. We are not liable for
indirect or consequential loss, including lost profit, lost bookings or lost
production time, and our total liability for any claim is capped at what you
paid us in the twelve months before it arose.
Refunds and cancellation
Cancel a subscription any time from your account. There
is no notice period and no phone call. You keep access until the end of
the period you have already paid for. A one-off purchase has nothing to
cancel — it simply ends on its last day.
If CueStudio does not do what this website says it does, tell us within
14 days of your first payment and we will refund it in
full. We would rather return your money than have you stuck with software
that does not fit your rig, which is also why the demo exists, and why the
weekly plan is $19 rather than $599.
If you are a consumer in the EU or the UK you normally have 14 days to change
your mind about a digital purchase. Where supply begins as soon as you pay —
a subscription, or a one-off you have set to start immediately — you are
asking us to begin supplying it straight away, and the statutory withdrawal
right ends once supply has begun. The 14-day refund above is offered
regardless and is more generous, so you are not worse off.
A one-off purchase set to start on a future date is
different: supply has not begun, so nothing has been given up. Write to us
any time before that date and we will refund it in full.
Renewals are not automatically refundable, but if one catches you by
surprise (a season ended, a venue closed) write to us. We are a small
operation and we would rather be reasonable than correct.
Refunds go back to the original payment method through Stripe, usually
within five working days.
NDI® is a registered trademark of Vizrt NDI AB
(ndi.video).
Art-Net™ Designed by and Copyright Artistic Licence Holdings Ltd.
Stream Deck is a trademark of Corsair Memory, Inc. (Elgato). Apple and
macOS are trademarks of Apple Inc. All other trademarks are the property
of their respective owners. CueStudio is an independent product and is not
affiliated with or endorsed by any of these companies.
Privacy
What we hold, and why:
Your name: so support and invoices are addressed to a person rather than an address. You give it when you create the account, and it is not checked against anything.
Your email address: it is your account, and how we reach you about your licence.
Your subscription status: mirrored from Stripe so the app knows whether it can run.
A one-way hash of each licensed Mac’s serial number, its name, and when it last ran CueStudio. The hash lets us count seats and lets you tell your machines apart. We never receive the serial itself.
A one-way hash of the IP address used to sign in or send a support request, with a timestamp, so we can slow down automated abuse. There is no readable IP address in it, it is not tied to your account, and it is swept once it stops being useful.
A log of administrator actions. If one of us acts on your account, issuing a refund or freeing a seat, we record who did it, what they did and when, so the change can be traced.
We do not receive your card details. Payment is handled
entirely by Stripe; we see only whether a subscription is active and when
it renews.
Your shows never leave your machines. Cue lists, media and
settings stay local. When you run two Macs in a session they talk directly
to each other on your own network, and that traffic does not pass through us.
We do not sell your data, and we do not share it with anyone except the
services needed to run the product: Stripe for payment, Supabase for
accounts, and our email provider for the messages we send you.
Who holds it. Digital Lighting Solutions Pty Ltd is responsible
for the information described here, and is the data controller for anyone in
the EU or the UK.
Why we are allowed to hold it. Your email, subscription status
and machine list are what we need to give you the thing you paid for: an
account, a licence, and the seats it covers. The rate-limiting and
administrator records rest on our legitimate interest in keeping accounts
secure and automated abuse off the service.
How long we keep it. Account and licence records last as long
as your account does. Payment records are kept for five years, which is what
Australian tax law requires of us. Rate-limiting records are short-lived and
are swept automatically. Administrator logs are kept while they remain useful
for security and for settling disputes.
Where it goes. Accounts run on Supabase and payments on
Stripe, so your data is processed on their systems, which may be outside
Australia and outside the EEA. Both are bound by their own data protection
terms. We do not send it anywhere else.
Your rights. Ask us for a copy of what we hold, or to correct
it, delete it, stop using it, or hand it over in a portable form, and we will.
If you are in the EU or the UK and think we have handled it badly, you can
complain to your national data protection authority. In Australia, that is the
Office of the Australian Information Commissioner.
Cookies. One first-party cookie, named
cuestudio_session. It holds a session identifier so the site can
keep you signed in, and nothing else. No analytics, no advertising and no
third-party trackers, which is why there is no consent banner to dismiss.
On your Mac. Your licence token is stored in the macOS
Keychain and contains the email address you subscribed with. It stays on the
machine; the app sends it to us only to check that the subscription is still
current.
Children. CueStudio is a professional tool and is not directed
at children. We do not knowingly collect information from anyone under 16.
Ask us to export or delete your data at any time and we will do it.
Deleting your account deactivates your licences, so do it after your last
show rather than before.
